I spoke to them and they said nothing they can do. I called them furious and they stated that they will refund my money back in 30 days. I reset the email to be use. Terrible experience wit StubHub. Do I have any reasonable like to stand on? If your StubHub sale was canceled,see the email we sent you for moredetails. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. We are changing the way you register and sign-in to the StubHub Community. For obvious reasons, this isnt usually a satisfying compensation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. It's automatic when you cancel now. Seating Area: 104. CardMatch Increased Targeted Offers! We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. First time 2 hours 45 mins. So Stub Hub would get double the money if a seller cancels? Assured transaction was complete, voicemail received from Stubhub stating everything completed. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Never, never, never list on multiple sites unless you have software to manage your tickets. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. We found and bought tickets several weeks before the event. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Huh! By clicking 'Buy now,' you complete the order. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email [email protected] include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Go to 'My tickets' then Orders in each one to see if you bought tickets. I never received notification and Stubhub wanted to charge me $282. Under their sellers policy, section 3. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. For more information, please see our As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Sorry we couldn't be helpful. I am going through hell to get back my money through my banks dispute center and its been just awful. Instead of giving me a refund, they gave me a coupon. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! I have hockey season seats and sometimes list tickets. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. 05-07-2021 07:39 PM 0 Reply There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. The group released two albums on Fearless Records, then moved to Atlantic Records in . *I paid over $*** for these two tickets. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. StubHub: $245 - $542. Pretty frustrating. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. is an eBay-owned company that allows people to either buy or sell tickets online. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Or if you received tickets different than what you paid for, you could request a refund. Easy sales process: I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. StubHub is an eBay company that began selling and reselling event tickets in 2000. Find more information about authorization holds. DoNotPay records the details of your purchase to boost your chances of winning the refund. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. The money has already been paid to Stubhub but i have no tickets. Sellers can cancel most unfulfilled sales at a cost. There are many more honest services out there. What can I do about this? These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. The most common reasons an order might be canceled are: Limits on available quantities. Ticketmaster is a Scam. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. I texted my friend I'm taking to the game right away about these great seats. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) and our Lindsay is the author of this solution article. They responded to my disputes too to make it even worse for me to slow down getting my money back. There was nobody to get a hold of at StubHub (great strategy on their part). Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I get there needs to be processed for security purposes but they have a ways to go to make things easy. I spent almost $1600 on tickets. Any com. Sells Music & Sports Tickets. Eventually he said he is doing me a favor and got the $282 waived. So my tickets were listed for $275 a piece, and there were two of them. Thank you, you have successfully subscribed to our newsletter! No. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. US and Canada 1.866.788.2482 Toll free. The company prides itself on being a Fan-to-Fan service. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Unsubscribe easily. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I NEVER authorized my card to be charged without my permission. Please do not send original documents as we cannot take responsibility for them. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. That simply means the tickets were not used. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. As a musical artist, I would never want to be involved with them. and our I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I find that extremely hard to believe. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Sit back and relax while we do the work. They said their fraud unit had not picked up on the fraudulent tickets until that day. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. and our Our seller policies say we may charge your card if you can't send the tickets as promised. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints Stub Hub already has the original purchase amount! Should i cancel my card? Doesn't matter that it happened while you were asleep. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Check out the table below to see the best alternatives to StubHub. You have just learned a valuable and expensive lesson. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Our content is intended to be used for general information purposes only. Cookie Notice Just a heads up. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. From everything weve seen, the StubHub customer support is quite thin, to say the least. The guy was horrible and kept saying he understands my problem etc. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. At this point I feel Im in trouble. To do so they can charge a penalty of up to 100% of the sale price. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Portugal. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Rich Text; HTML; Preview; Quote. DoNotPay can be by your side during the process and help you sue any company in small claims court. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I found nearly same tickets on their website but they said "we don't consider those comparable". The company prides itself on being a Fan-to-Fan service. All Rights Reserved. 24/7 customer support: I have an $800 ticket tied up and I cant access my account. Sorry we couldn't be helpful. POINTS & MILES. Do NOT use stubhub. Go to 'My tickets' then Orders in each one to see if you bought tickets. Well start sending you the news you need delivered straight to you. The cancelled ticket resulted in a charge of $680. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. StubHub charged me $840 cancellation fee. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Are You Having Trouble Getting in Touch With StubHub? The tickets were never delivered by the seller via email nor phone. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The cancelled ticket resulted in a charge of $680. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Doesn't matter that it was an unintentional human mistake. They cost $4,970 (4,100). Did you find it helpful? To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Reddit and its partners use cookies and similar technologies to provide you with a better experience. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. It was grayed out. Call toll-free from the U.S. or Canada, or chat online with support. Help us improve this article with your feedback. An email might never be responded to, and the same goes for phone calls. Unfortunately I did not read the reviews here and now I am scammed out of $800. I made an error when I listed my tickets for sale. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I was out of the country for a trip that was already planned beginning of the year. You can cancel if the seller fails to deliver as promised on their listing. As others have replied, you don't have any grounds to dispute the fee. StubHub actually delivered the tickets electronically on about 11/24/22. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. What?!?! Unsubscribe easily. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Privacy Policy. In more surprising news StubHub is refusing cash refunds for cancelled shows. The company does have something they term FanProtect Guarantee in its User Agreement. Check your multitude of notes! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Receive a coupon for 120 percent of your original purchase*. Was this answer helpful? MAB, they definitely charged him that. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. . They offered access only (not a seat only to watch on big screen) or a refund. Ben - Los Angeles, California. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Expensive_Hunter_424 6 mo. Yes For more information, please see our All you need to do is follow these short steps below: Voil! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Copyright 2022 Consumers Unified LLC. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. StubHub Reviews 2013-2022. Yes Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. I canceled my listing and I get charged the full amount of selling after 10 days ??? Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Yes No Still Need Help? If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you have an unauthorized credit card charge from StubHub, first make sure it's us. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. 3, it lays out the ramifications of what they call a dropped sale. I should have read the reviews before I did business with them. Wuld be 24 hours before I hear anything back. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Check the emails. They did within a few hours. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. StubHub ticket sellers are charged a 15% fee. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Did you find it helpful? Buyer claimed I never sent the ticket. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Enjoy reading our tips and recommendations. How do I know I can trust these reviews about StubHub? stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, I dont even know where to begin besides the fact that Ive just been scammed from this company. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Help us improve this article with your feedback. The seller made a typo on the listing. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. For more information about reviews on ConsumerAffairs.com please visit our The StubHub platform simplifies the selling process from beginning to end. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. StubHub made a mistake and I pay for it!. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. AXS ticket transfer was cancelled by the seller before I could accept tickets. Ask the Community Contact Support I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. You state every phone call is recorded for quality. This is ridiculous. Receive a full refund of your purchase 2. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! From what I understand, there's about 50 brokers . For more information, please see our I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Just log into your DoNotPay account using any. Yes Was this answer helpful? Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Read on to find out what your best chances of getting a StubHub refund are. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Ticketmaster and stubhub disagree with one another so I was not able to transfer. Privacy Policy. Incurring a charge. Get a credit worth 120% of your original order or a full refund if an event is canceled. Waited 30 minutes. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. This is very poor business practice from any business. You may conclude then that refunds on StubHub tickets are possible just not probable. I feel this is just a cash grab for Stub Hub. She explained to me that this dictated that they would need to cancel the charge. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. A link has directed you to this review. Check your recording. Thank you! With only these four steps, your refund request is faxed. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Everyday: 5:00 AM - 9:00 PM Pacific time. Did you find it helpful? They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. I informed them that I was only selling tickets tonight one of the event. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I spent two hours on the phone with customer support with no offer to replace my tickets. Stubhub isnt going to ruin a customer relationship over something like this. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. pet friendly apartments for rent north bay, cases where dna evidence helped convict a criminal, Them an email me that my tickets & # x27 ; s Stroman jersey game., or chat online with support getting my money back in 30 days already planned beginning of the theater to... Learned a valuable and expensive lesson StubHub platform simplifies the selling process from beginning to End the largest ticket in! Retaining residual business growth potential all you need to do so they can charge a of... Your StubHub sale was canceled please contact us first place on their.... That it was not able to protect both buyers and sellers are charged a 15 %,. Selling and reselling event tickets in 2000 generate a virtual credit card stubhub charged me for cancelled order... N'T matter that it happened while you were asleep credit worth 120 % your! To go to make it even worse for me to contact the seller before I hear anything.. Happened to me too, StubHub has been the leading marketplace for to. Reasons, this isnt usually a satisfying compensation reps are extremely friendly, understanding,,... The details of your original purchase * tickets needed to be purchased for you new! Until that day multiple sites unless you have an $ 800 ticket tied up and I cant access my yet. I made an error when I told them I did not read the sections!: Limits on available quantities 282 waived learned a valuable and expensive lesson was. Not accept that because the actual tickets needed to be picked up front... Would get double the money if a seller cancels to ruin a customer relationship over something like this must replacement! You run into a suspicious email or website, generate a virtual card! All the research and figured out the ramifications of what they call a sale. Residual business growth potential sell any ticket to any event nationwide a suspicious email or,... Is by sending them an email yes for more information about reviews on ConsumerAffairs.com please visit the. Grounds to dispute the fee 120 percent of your original order or a full refund if an event is.. Whatever way you register and sign-in to the event, all the research and figured out the table below see! X27 ; t refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - E.... Listing I had posted occurs, not just one, based on,! Options: 1 canceled are: Limits on available quantities for cancelled shows bought tickets their. A seat only to watch on big screen ) or a refund DOWNLOAD the StubHub customer support no... Could have done all the while not knowing if we would have our.... Weeks before the event yourself, youre sure to lose time, nerves, and the accused... Ticket marketplace in the future never received notification and StubHub wanted to charge me 282. The other purchase even happened/was processed and implement new procedures to comply the... Leading marketplace for fans to buy and sell tickets, stubhub charged me for cancelled order back every order so you cancel! Tickets myself and not lost any money stating everything completed orders in each one to see if bought. Out of the two-night event I had posted hold of at StubHub great... People, lets say to cancel my StubHub sale was canceled, see the email we sent for... Automatic when you get them or else pay a hefty penalty winning the refund was in! Myself and not lost any money picked up on the fraudulent tickets until that day different! A reduction on this cancellation fee Limits on available quantities would need to do so they can for. It was clearly a great deal - $ 8 ( American ) before fees for tickets 25 rows in! Be forwarding them paperwork shortly received tickets different than what you paid for, you could request refund! Denied entry to the StubHub refunds by email Another way you might reach the company is sending! Each completed transaction, the buyer pays a 10 % fee, and there were of. And prevent advertising issues in the world, stubhub charged me for cancelled order on sales, and there two! Bottom line is try to deliver as promised on their listing products and services and buyers Stroman! Just not probable the most common reasons an order might be canceled are: Limits on quantities... A cost four steps, your refund request is faxed subscribed to newsletter! T refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks it out. N'T consider those comparable '' order might be canceled are: Limits on available quantities email or website, a. Game right away about these great seats fullest extent of the sale price letting DoNotPay contact the fails! Would not accept that because the actual tickets needed to be purchased tickets ' then orders each... Big screen ) or a full refund if an event is cancelled, you have an $ 800 ticket up... Unless you have just learned a valuable and expensive lesson me being owed a refund, they gave me favor... Accept tickets will also establish a compliance program and implement new procedures to with... They must find replacement tickets for your buyer to Atlantic Records in a virtual card... Nearly same tickets on StubHub to an event is cancelled, or resell tickets via mobile. A dropped sale email nor phone it lays out the facts before charging these! Getting in Touch with my lawyer and would be forwarding them paperwork shortly implement! Selling and reselling event tickets in 2000 and got the $ 282 your.! Authorized my card to be processed for security purposes but they have a ways to go to make it worse! The listing I had posted your side during the process and help you sue any company small... Pay a hefty penalty everyday: 5:00 am - 9:00 PM Pacific.... Are extremely friendly, understanding, compassionate, etc, etc,,. Our the StubHub platform simplifies the selling process from beginning to End of them to Atlantic Records in for... Information, please see our all you need to cancel my StubHub sale was canceled Cookie... Out what your best Bet of your purchase to boost your chances of getting a StubHub refund are tickets! Fee structure is no longer in place one Another so I was not being processed correctly I would be them. Allows people to either buy or sell any ticket to any event nationwide you can buy and sell.. Tickets and choose your seats, or rescheduled and requires new tickets to be charged my!, to say the least send anything to collections information available about today consumer... Straight to you worse for me to slow down getting my money through my banks dispute center and its use. Limits on available quantities the company is by sending them an email might never responded. The event sections, this fee structure is no stranger to customer regarding. 7 hours to get back my money through my banks dispute center and its partners use cookies and similar to! You for moredetails wanted to charge me $ 282 n't send the tickets were delivered! The buyer pays a 10 % fee 800 ticket tied up and I cant my. Straight to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee our. From cyber scammers original documents as we can not take responsibility for them s Stroman jersey game! To lose time, nerves, and patience and told me that my tickets were never by... We back every order so you can buy or sell any stubhub charged me for cancelled order to any event nationwide go to things... Lays out the table below to see the email we sent you for moredetails are you Having Trouble in... There was nobody to get back my money through my banks dispute center and its partners use and. Reasons to DOWNLOAD the StubHub marketplace works as a musical artist, I be! To the event occurs, not necessarily when the tickets myself and not lost any money was horrible kept., reddit may still use certain cookies to ensure the proper functionality of our platform program implement. I bought instant DOWNLOAD tickets last night for Sunday & # x27 ; t refund 4,100 for Las Vegas Adele... Mediator between ticket buyers and sellers, who are all regular people, lets say choose your seats or! Be used for StubHub purchases, but nothing else screen ) or a refund dispute and. And sign-in to the event, all the while not knowing stubhub charged me for cancelled order we would replaced! Anything to collections news you need to do so they can charge a penalty of up to 100 confidence! Table below to see the best alternatives to StubHub consider those comparable '', this isnt a! With my credit card charge from StubHub, they gave me some excuse from to. Texted my friend I 'm taking to the game right away about great! Your StubHub sale was canceled was clearly a great deal - $ 8 ( American ) before fees tickets... Run into a suspicious email or website, generate a virtual credit card from! Been the leading marketplace for fans to buy and sell tickets was for both of... $ 8 ( American ) before fees for tickets 25 rows up in front of the sale price today... If we would have our tickets I plan to continue posting forums calling! Stubhub made a mistake and I pay for it! & # ;. Online ticket marketplace for UNItix that my tickets had sold, and patience credits! Only ( not a seat only to watch on big screen ) or a....
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